Return/Exchange Policy

All after-sales requests are calculated starting from the date of confirmed delivery. All supporting photos and videos must be fully submitted within the specified time window; overdue applications will not be accepted for logistics-related compensation. All photos shall include complete outer packaging, unboxing status and defective items for verification.

1. International Order Rule

International orders are not eligible for return or refund for change of mind, mismatched expectations, or unwanted purchase.

We honor return requests exclusively for items that are damaged in shipping, have production defects, or are mismatched with your order.

Buyers must initiate after-sales contact and provide complete visual evidence within 14 days upon successful delivery. Applications submitted past this time frame will not be accepted

2. Return Application Time Limit

For transit damage, broken bricks, missing components and incorrectly shipped items, kindly contact us within 7 calendar days after delivery. You are required to provide clear photos of both the outer package and affected products for inspection.

After the 7-day window expires, we cannot process return requests for shipping damage, missing parts or wrong shipments without valid visual proof.

For all after-sales cases reported more than 7 days post delivery, we only approve return and exchange applications verified to stem from manufacturing defects or our order fulfillment mistakes.

3. Shipping Cost Terms
Personal reason returns:
The buyer bears all round-trip shipping fees, and the original shipping cost will not be refunded.

We will deduct $10–$25 (based on item weight) from your refund to cover our initial outbound cost. If you use DHL for return shipment, the deduction will be $25–$40.

4. Partial Refund Option (No Return Required)
To avoid costly international return shipping, we offer two solutions: full refund with item return, or partial compensation without returning the goods.

Once you accept the partial refund offer, this order will be considered fully settled, and no further disputes or claims can be filed for this transaction.

5. Dispute Precondition
Please message our customer support to sort out your concerns before filing a PayPal claim. Most order issues, such as missing parts and incorrect shipments, can be resolved quickly by contacting the seller beforehand. Refund requests submitted without previous conversation may not qualify for approval.

6. Contact Information
For return requests, please send an email to kelunoshop@163.com with the information below:
Your order number
Clear evidence photos of defective items